Frequently asked questions

Have a different question? Ask us here.

Do you ship to my country?

Due to extensive shipping delays caused by COVID-19, we have temporarily suspended international shippping. We will post an update when we have resumed international shipping, sorry!

Will my parcel get quarantined?

Our products can contain natural materials that cannot enter certain states and countries – please check with your local authorities if you have any concerns about quarantine before ordering.

I'm a Sydney local, can I come pick up my order?

Unfortunately you can only pick up your order if you are picking up or dropping off your bunnies for boarding.

How do I use my coupon code?

Yay! Discounts are exciting. You can enter your special coupon code on the “basket” and “checkout” page. There is a limit of one coupon code per order.

What payment methods do you accept?

Our payment is securely processed through Paypal and Stripe, accepting all major credit and debit cards.